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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

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Glad to announce that my book, Network Automation Using Python3 has been made in to VMware's recommendation list. [Link]

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RUST error: linker `link.exe` not found

While compiling Rust program in a windows environment, you may encounter the error : linker `link.exe` not found. This is because of the absence of the C++ build tools in your machine. For compiling Rust programs successfully, one of the prerequisites is the installation of the Build Tools for Visual Studio 2019.   Download the Visual Studio 2019 Build tools from the Microsoft website. After the download, while installing the Build tools, make sure that you install the required components (highlighted in Yellow) This will download around 1.2GB of required files. Once everything is successfully installed, reboot and re-run your rust program and it will compile successfully.   Read More on RUST Hello World Rust Program : Code explained RUST Cargo Package Manager Explained Data Representation in Rust.
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Cisco ASA: Disable SSLv3 and configure TLSv1.2.

For configuring TLS v1.2, the ASA should run software version 9.3(2) or later. In earlier versions of ASA, TLS 1.2 is not supported.If you are running the old version, it's time to upgrade. But before that i will show you the config prior to the change. I am running ASA version 9.6.1 Now ,set the server-version to tlsv1.2, though ASA supports version tlsv1.1, its always better to configure the connection to more secure. Server here in the sense, the ASA will be act as the server and the client will connect to the ASA.     #ssl server-version tlsv1.2 set the client-version to tlsv1.2, if required.     #ssl client-version tlsv1.2 ssl cipher command in ASA offers 5 predefined security levels and an additional custom level.     #ssl cipher tlsv1.2 high we can see the setting of each cipher levels using #show ssl cipher command. Now set the DH group to 24, which is the strongest offered as of now in the ASA.     #ssl dh-group group24 An
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How to Install Netmiko on Windows?

Netmiko, developed by kirk Byers is an open source python library  based on Paramiko which simplifies SSH management to network devices and is primarily used for network automation tasks. Installing Netmiko in linux is a matter o f one single command but if you need to use Netmiko in your Windows PC, follow this process. 1) Install the latest version of Python. 2) Install Anaconda, which is an opensource distribution platform that you can install in Windows and other OS's (https://www.anaconda.com/download/) 3) From the Anaconda Shell, run “ conda install paramiko ”. 4) From the Anaconda Shell, run “ pip install scp ”. 5) Now Install the Git for Windows. (https://www.git-scm.com/downloads) . Git is required for downloading and cloning all the Netmiko library files from Github. 6) From Git Bash window, Clone Netmiko using the following command git clone https://github.com/ktbyers/netmiko&#8221         7) Once the installation is completed, ch
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PrintNightmare (CVE-2021-1675) PoC exploit Walkthrough

I am not an exploit developer but was interested to see how this vulnerability can be exploited. So i tried to replicate the infamous PrintNightmare vulnerability using the following PoCs ( https://github.com/cube0x0/CVE-2021-1675 ) and ( https://github.com/rapid7/metasploit-framework/pull/15385 ) However i had trouble with the new metasploit module (auxiliary/admin/dcerpc/cve_2021_1675_printnightmare) and i couldn't able to exploit the machine successfully. So i tried the second PoC from cube0x0. This one has done the magic. I just followed the guidelines with couple of tweaks. First of all, i installed the impacket (cube0x0 version) which will install the required modules and files. After that i set up a samba share with an anonymous login. This is required for hosting the dll file. I edited the smb.conf with the following settings. [global]     map to guest = Bad User     server role = standalone server     usershare allow guests = yes     idmap config * : backend = tdb     s
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Google Cloud : Basic Cloud Shell commands

Google Cloud resources can be managed in multiple ways. It can be done using Cloud Console, SDK or by using Cloud Shell. A few basic Google Cloud shell commands are listed below. 1)    List the active account name gcloud auth list 2)    List the project ID gcloud config list project 3)    Create a new instance using Gcloud shell gcloud compute instances create [INSTANCE_NAME] --machine-type n1-standard-2 --zone [ZONE_NAME] Use gcloud compute machine-types list to view a list of machine types available in particular zone. If the additional parameters, such as a zone is not specified, Google Cloud will use the information from your default project. To view the default project information, use gcloud compute project-info describe 4)    SSH in to the machine gcloud compute ssh [INSTANCE_NAME] --zone [YOUR_ZONE] 5)    RDP a windows server gcloud compute instances get-serial-port-output [INSTANCE_NAME] --zone [ZONE_NAME] 6)    Command to check whether the server is ready f
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Download Microsoft Office 2019 offline installer.

When you do malware analysis of documents or office files, it is important to have Microsoft Office installed in your Lab machine. I am using flare VM and it doesn't comes with MS Office. Since Microsoft is promoting Microsoft 365 over the offline version, finding the offline installer is not that easy. Here is the list of genuine Microsoft links to download the office .img files.  Download Microsoft Office 2019 Professional Plus : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlus2019Retail.img Download Microsoft Office 2019 Professional : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/Professional2019Retail.img Download Microsoft Office 2019 Home and Business : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/HomeBusiness2019Retail.img Download Microsoft Office 2019 Home and Student : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-U
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Unable to locate package linux-headers / E: Unable to locate package linux-headers-5.10.0-kali5-amd64

While compiling programs, you may encounter this particular error. E: Unable to locate package linux-headers-5.10.0-kali5-amd64 I encountered this while compiling a C code. To fix this, i first updated my Kali machine (v2020.2a).  sudo apt update -y && apt upgrade -y && apt dist-upgrade   Rebooted. Then installed the headers.   sudo apt install linux-headers-$(uname -r)  
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Difference between Azure management groups, Subscriptions and Resource groups

image courtesy : https://docs.microsoft.com Azure management groups help you manage your Azure subscriptions by grouping them together. If your organization has many subscriptions, you might need a way to efficiently manage access, policies, and compliance for those subscriptions. Azure management groups provide a level of scope above subscriptions. Azure subscriptions help you organize access to Azure resources and determine how resource usage is reported, billed, and paid for. Each subscription can have a different billing and payment setup, so you can have different subscriptions and plans by office, department, project, and so on. Resource groups are containers that hold related resources for an Azure solution. A resource group includes those resources that you want to manage as a group. You decide which resources belong in a resource group based on what makes the most sense for your organization. reference : https://docs.microsoft.com
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What is a Gratuitous ARP? How is it used in Network attacks?

Many of us encountered the word "Gratuitous" while exploring the network topic on ARP, The Address Resolution Protocol. Before explaining Gratuitous ARP, here is a quick review on how ARP works. ARP provides IP communication within a Layer 2 broadcast domain by mapping an IP address to a MAC address.For example, Host B wants to send information to Host A but does not have the MAC address of Host A in its ARP cache. Host B shoots a broadcast message for all hosts within the broadcast domain to obtain the MAC address associated with the IP address of Host A. All hosts within the same broadcast domain receive the ARP request, and Host A responds with its MAC address. We can see the ARP entries on our computers by entering the command arp -a . So, back to the topic on what is a Gratuitous reply, here is a better explanation. Gratuitous arp is when a device will send an ARP packet that is not a response to a request. Ideally a gratuitous ARP request is an ARP request packe
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Recovery Procedure: Alcatel-Lucent Omni-Switch not booting AOS: Going to Mini-boot prompt.

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