Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Many times, we may require to open a file using a particular program directly from the right-click context menu.
For a quick example if we want to add Notepad in the context menu,
Process to add Open in Notepad to the context menu is detailed below :
Navigate to HKEY_CLASSES_ROOT\*\shell.
Create a new key under the Shell key. Right-click Shell and select New > Key.
Set the key name to Open In Notepad. This name is your desired text to be shown in the context menu.
Create a new key under the Open In Notepad key. Right-click Open In Notepad and select New > Key.
Set the key name to command. This setting of key is optional though.
Select the (Default) value in the command key and select Modify.
Enter notepad.exe %1 in the Value data field and click OK.
Navigate to HKEY_CLASSES_ROOT\*\shell.
Create a new key under the Shell key. Right-click Shell and select New > Key.
Set the key name to Open In Notepad. This name is your desired text to be shown in the context menu.
Create a new key under the Open In Notepad key. Right-click Open In Notepad and select New > Key.
Set the key name to command. This setting of key is optional though.
Select the (Default) value in the command key and select Modify.
Enter notepad.exe %1 in the Value data field and click OK.
Another example, if you want to see the command prompt in the context menu,
instead of notepad.exe , you can set cmd.exe.
Now right click on any file and you should see and option. In this example, "Open in CMD".
Additionally, if you want to open a folder in CMD through the context menu,
Hold the Shift key down while right-clicking. You should see an option "Open Command Window Here" appear.