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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

Crossover or Straight-through Cable? Its Auto-MDIX

On older devices, we should choose the type of cables for connectivity. If it's same kind of device, then a crossover cable and if they are different, then a Straight-through cable. To overcome this inconvenience , there is a feature introduced on network devices , Auto-MDIX.
This feature automatically detects the required cable connection type for a connection. That is, whether to use straight or Crossover. If either one of the connection device supports Auto-MDIX, then no matter the device, you can use a crossover or a straight-through cable. It also needs the speed and duplex auto-negotiation feature being enabled on the device. 
In other words, with this feature enabled, the interface automatically corrects for any incorrect cabling.
And Automatic medium-dependent interface crossover (Auto-MDIX) is enabled by default (from IOS 12.2(20)SE on-wards).

Sample Manual configuration is shown below.

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