Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
So, May 2018 was a remarkable month in the world of data security. European GDPR is now in effect and almost all tech giants are adjusting themselves in order to comply with the data privacy standards.
I have consolidated the Privacy policies of the top 5 companies and the link for adjusting/controlling your data privacy. Review your privacy settings and control your own privacy.
Adjust Privacy Settings : https://myaccount.google.com/intro/privacy
Privacy Policy : https://www.facebook.com/privacy/explanation
Adjust Privacy Setting : https://www.facebook.com/settings?tab=privacy
Adjust Privacy Setting : https://www.facebook.com/settings?tab=privacy
Adjust Privacy Settings : https://help.instagram.com/196883487377501
Yahoo
Privacy Policy : https://policies.oath.com/ie/en/oath/privacy/index.htmlAdjust Privacy Settings : https://policies.oath.com/us/en/oath/privacy/controls/index.html
Adjust Privacy Settings : https://twitter.com/settings/account