Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
BEING A FIREWALL ENGINEER : AN OPERATIONAL APPROACH
A Comprehensive guide on firewall management operations and best practices
Available on Amazon.
Kindle Edition : https://www.amazon.com/dp/B07HDJDG6R
Paperback : https://www.amazon.com/dp/172374297X
Kindle Edition : https://www.amazon.com/dp/B07HDJDG6R
Paperback : https://www.amazon.com/dp/172374297X
Understand different firewall products and the Packet-flows. Hardening
and best practices of firewall management with real world example. Get
familiarize with Change management and understand how to incorporate
change management process in to firewall management operations.
This
book give you a broad overview on Firewalls, packet flows, hardening,
management & operations and the best practices followed in the
industry. Though this book is mainly intended for firewall
administrators who are in to operations, this book give a quick
introduction and comparisons of the major firewall vendors and their
products.
In this book I have covered the following topics.
•Various Job roles related to Firewalls.
•What makes you a firewall expert?
•Know the major firewall vendors and their models.
•Understand the packet flow or order of operation in each firewall. .Buy Now
•Understand the different types of firewalls.
•Understand the daily tasks of a firewall administrator
•Understand device hardening.
•Guidelines on hardening the firewalls.
•Explains major hardening standards and compliance.
•Understand Change Management process.
•Illustration on How to make a firewall change (incorporating Change management process) with a real world example.
Note: This book is not a configuration guide.