Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Issue: Cisco FTDv is not allowing the administrator to add a local manager and throwing the following error.
"This device does not support local management."
Solution/Explanation:
Because virtual devices do not have web interfaces, you must use the CLI to register a virtual device to a Cisco Firepower Management Center, which can be physical or virtual.
"This device does not support local management."
Solution/Explanation:
Because virtual devices do not have web interfaces, you must use the CLI to register a virtual device to a Cisco Firepower Management Center, which can be physical or virtual.
From your FTDv CLI, add the FMC IP and the registration key (don't forget this key)
On FMC , Add a new device. You enter the FTD IP in the host field and the same registration key.
Click on Register to add the device and start managing the device from FMC.