Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Google is shutting down "Inbox by Gmail".
"Move from lnbox to Gmail
As Gmail continues to improve, we’re working to bring the best features over from Inbox. In the new Gmail, you’ll find workflows that are similar to your favorite ones in Inbox.
Support for Inbox will conclude in 2019."
As Gmail continues to improve, we’re working to bring the best features over from Inbox. In the new Gmail, you’ll find workflows that are similar to your favorite ones in Inbox.
Support for Inbox will conclude in 2019."
Read official statement guide: https://support.google.com/inbox/answer/9117840