Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Cisco Firepower Threat Defense NGFW made it to the Best New Firewall Books 2019
I'm happy to announce that my book, "Cisco Firepower Threat Defense(FTD)
NGFW: An Administrator's Handbook : A 100% practical guide on
configuring and managing CiscoFTD using Cisco FMC and FDM.", made it to BookAuthority's Best New Firewall Books:
https://bookauthority.org/books/new-firewall-books?t=bku9fw&s=award&book=1726830187
BookAuthority collects and ranks the best books in the world, and it is a great honor to get this kind of recognition. Thank you for all your support!
The book is available for purchase on Amazon.
https://bookauthority.org/books/new-firewall-books?t=bku9fw&s=award&book=1726830187
BookAuthority collects and ranks the best books in the world, and it is a great honor to get this kind of recognition. Thank you for all your support!
The book is available for purchase on Amazon.