Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Google Cloud Platform offers two server-less computing options and they are App Engine and Cloud Functions.
App Engine is used for applications and containers that run for extended periods of time, such as a website back-end or a custom application for some specific functions/requirements.
Cloud Functions is a platform for running code in response to an event, such as uploading a file or adding a message to a message queue. This server-less option works well when you need to respond to an event by running a short process coded in a function or by calling a longer-running application that might be running on a Virtual Machine, managed cluster, or App Engine.
And what is a Managed Cluster?
A cluster consists of at least one cluster master machine and multiple worker machines called nodes. Nodes are Compute Engine virtual machine (VM) instances that run the Kubernetes processes necessary to make them part of the cluster.
App Engine is used for applications and containers that run for extended periods of time, such as a website back-end or a custom application for some specific functions/requirements.
Cloud Functions is a platform for running code in response to an event, such as uploading a file or adding a message to a message queue. This server-less option works well when you need to respond to an event by running a short process coded in a function or by calling a longer-running application that might be running on a Virtual Machine, managed cluster, or App Engine.
And what is a Managed Cluster?
A cluster consists of at least one cluster master machine and multiple worker machines called nodes. Nodes are Compute Engine virtual machine (VM) instances that run the Kubernetes processes necessary to make them part of the cluster.