Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
GCP App Engine consist of services, versions, and instances. Services usually provide a single function. Versions means different versions of code running in the App Engine environment. Instances are managed instances running the specific service.
How to Deploy?
Deploy App Engine using gcloud app deploy command. Also includes configuring the App Engine environment using the app.yaml file. Keep in mind that a project can have only one App Engine app at a time.
How to Scale?
There are three scaling options. auto-scaling, basic scaling, and manual scaling. Only auto-scaling and basic scaling are dynamic. Manual scaling creates resident instances. Auto-scaling allows for more configuration options than basic scaling.
How to Split the traffic?
This can be done using gcloud app services set-traffic command. Use ––splits parameter, to specify the percent of traffic to route to each version.
How to Migrate the traffic?
This can be achieved from the Versions page of the App Engine console or using the ––migrate parameter with the gcloud app services set-traffic command.
How to Deploy?
Deploy App Engine using gcloud app deploy command. Also includes configuring the App Engine environment using the app.yaml file. Keep in mind that a project can have only one App Engine app at a time.
How to Scale?
There are three scaling options. auto-scaling, basic scaling, and manual scaling. Only auto-scaling and basic scaling are dynamic. Manual scaling creates resident instances. Auto-scaling allows for more configuration options than basic scaling.
How to Split the traffic?
This can be done using gcloud app services set-traffic command. Use ––splits parameter, to specify the percent of traffic to route to each version.
How to Migrate the traffic?
This can be achieved from the Versions page of the App Engine console or using the ––migrate parameter with the gcloud app services set-traffic command.