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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

What is a Certificate Signing Request (CSR) and What information it contains?

 A CSR or Certificate Signing request is a block of encoded text that is submitted to a Certificate Authority (CA) for a Signed Digital Certificate. The certificate authority will use a CSR to sign and create the Digital certificate. The CSR doesn't contain the Private Key. Remember that the Private Key is always secret and remains private to you. The certificate created with a particular CSR will only work with the private key that was generated with it. So if you lose the private key, the certificate will no longer work.

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So what are the information contains in a CSR?
  1. Common Name : The Fully Qualified Domain Name (FQDN) of the Server.   
  2. Organization  : Name of your company or organization.
  3. Organizational Unit : Department name
  4. City/Locality : City information
  5. State/County/Region : State or Region Information
  6. Country : Country information in ISO naming format. (For example USA is US, United Kingdom is UK, India is IN)
  7. Email address : Email contact information of the organization.
  8. Public Key : The public key of the server. 

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