Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
After writing a program, it needs to render into machine language so that it can be executed to provide the desired result. There are two different ways of transforming a program from a high-level programming language into machine language:
Compilation - The source program is translated once (repeated each time you modify the source code) by getting a file (e.g., an .exe file in a windows environment) containing the machine code and you can distribute the file to others. The program that performs this translation is called a compiler or translator.If the compiler finds an error, it finishes its work immediately. The only result in this case is an error message.
Interpretation - You can translate the source program each time it has to be run; the program performing this kind of transformation is called an interpreter, as it interprets the code every time it is intended to be executed; it also means that you cannot just distribute the source code as-is, because the end-user also needs the interpreter to execute it.Interpreter go through the code line by line. Each line is usually executed separately, so the trio "read-check-execute" can be repeated many times - more times than the actual number of lines in the source file, as some parts of the code may be executed more than once
Python is an example for Interpreted language whereas C, C++ are the examples of compiler languages
Compilation - The source program is translated once (repeated each time you modify the source code) by getting a file (e.g., an .exe file in a windows environment) containing the machine code and you can distribute the file to others. The program that performs this translation is called a compiler or translator.If the compiler finds an error, it finishes its work immediately. The only result in this case is an error message.
Interpretation - You can translate the source program each time it has to be run; the program performing this kind of transformation is called an interpreter, as it interprets the code every time it is intended to be executed; it also means that you cannot just distribute the source code as-is, because the end-user also needs the interpreter to execute it.Interpreter go through the code line by line. Each line is usually executed separately, so the trio "read-check-execute" can be repeated many times - more times than the actual number of lines in the source file, as some parts of the code may be executed more than once
Python is an example for Interpreted language whereas C, C++ are the examples of compiler languages
