Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
The International Cybersecurity Institute (ICSI) is offering their Certified Network Security Specialist Course for free.Use coupon code #StaySafeHome during checkout to claim your free access.
This course is actually priced at 500GBP and due to COVID-19 lock-down, ICSI is providing the course for free (after applying the coupon code). Labs+Exams are not included as part of this offer but if you wish to do the labs and exam, then you can purchase it for 75GBP. Offer is valid till 31/05/2020. Extended till 30/06/2020
This course is gives an excellent overview on Network security basics and is perfect to those who are new to the network security domain.