Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
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| image courtesy : https://docs.microsoft.com |
Azure management groups help you manage your Azure subscriptions by grouping them together. If your organization has many subscriptions, you might need a way to efficiently manage access, policies, and compliance for those subscriptions. Azure management groups provide a level of scope above subscriptions.
Azure subscriptions help you organize access to Azure resources and determine how resource usage is reported, billed, and paid for. Each subscription can have a different billing and payment setup, so you can have different subscriptions and plans by office, department, project, and so on.
Resource groups are containers that hold related resources for an Azure solution. A resource group includes those resources that you want to manage as a group. You decide which resources belong in a resource group based on what makes the most sense for your organization.
reference : https://docs.microsoft.com