Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
GibiBytes is a unit of data. One GiB is approximately 1.074 GB. [One gibibyte is equal to 1073741824bytes = 1024 mebibytes]. Azure virtual disk sizes are measured in Gibibytes (GiB), which are not
the same as Gigabytes (GB). Therefore, to obtain an approximate equivalent of your virtual disk size
in GB, multiply the size in GiB by 1.074, and that will return a size
in GB. For example, 32,767 GiB would be
approximately 35,183 GB.
Whereas a Gigabyte is an another unit of data storage capacity, is approximately 1024 Mega Bytes (MB). Normal storage disks uses Gigabyte (GB) terminology to represent the storage capacity.