Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Scaling up/Vertical Scaling and Scaling Out/Horizontal Scaling. These terms are used often in the Cloud referring to the flexible way of increasing the performance and computing.
Scaling Up or Vertical scaling means to increase the memory, storage or compute power on an existing virtual machine. For example, you can add additional memory to a database server to make it run faster.
Scaling Out or Horizontal scaling means to add extra virtual machines to power your application. You may create many virtual machines configured together and use a Load-Balancer to distribute work across them.
