Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
When you register an application in Azure AD , you need to specify the application details and the permission details that the application should have when it access the Azure Services.
The application can authenticate through the Microsoft Identity platform. The Microsoft Identity platform uses OAuth 2.0 authorization service that enables a third-party application to access web-hosted resources. Once the application object is registered in Azure AD, it is called as a service principle.
When you register an application in Azure AD, you need to keep note of two things.
1) Application or Client Identity.
2) Directory or Tenant ID.
The application can authenticate through the Microsoft Identity platform. The Microsoft Identity platform uses OAuth 2.0 authorization service that enables a third-party application to access web-hosted resources. Once the application object is registered in Azure AD, it is called as a service principle.
When you register an application in Azure AD, you need to keep note of two things.
1) Application or Client Identity.
2) Directory or Tenant ID.
These ID's are automatically generated during the application registration. Normally, these two information are required to be specified at the application end.
After the registration, you may required to generate a client secret and that can be done from the AD -> Certificates & Secrets section. Note that once the secret is generated, you must copy the code somewhere secure (for example, your key vault). The moment you leaves the Certificates & Secrets page, you won't be able to see the generated secret again.
The final things that you may need to perform during the application registration process is, Configuring the API permission. (Under AD-> API permissions)
The Microsoft Identity platform supports the following permission types
Delegated permissions - Use this option when the applications have a signed-in user. The application is then delegated permissions to act on behalf of the signed-in user to make calls to a target resource.
Application permissions - These are applications that run without a signed-in user.
After the registration, you may required to generate a client secret and that can be done from the AD -> Certificates & Secrets section. Note that once the secret is generated, you must copy the code somewhere secure (for example, your key vault). The moment you leaves the Certificates & Secrets page, you won't be able to see the generated secret again.
The final things that you may need to perform during the application registration process is, Configuring the API permission. (Under AD-> API permissions)
The Microsoft Identity platform supports the following permission types
Delegated permissions - Use this option when the applications have a signed-in user. The application is then delegated permissions to act on behalf of the signed-in user to make calls to a target resource.
Application permissions - These are applications that run without a signed-in user.
Finally, Grant Admin consent after creating the permission.
These are the major tasks that's needs to be performed in the Azure cloud, for registering an application in Azure Active Directory.