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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

Azure Front Door : Overview #CloudScribblings

Azure Front Door is a combination of Load-balancer and Web Application Firewall (WAF). It is a routing service that helps to accelerate the application access availability and performance and works at the Application layer.
Azure Front Door service can be considered when you have a pool of application servers at the back-end and you need to load-balance the client requests and enhance the security. When you implement this service, it will route the client requests to the fastest and most available application back-end. These requests can be distributed to the back-end pool based on Weight-age and Priority.

Azure Front Door service features,
1) URL based routing
2) Maintaining session affinity
3) SSL termination
4) Web Application Firewall Features.

You can configure Azure Front Door in three steps.
Search Front Door service from your Azure dashboard.


1) Add the front-end hosts / Domain name.
  • Configure the front-end URL. User requests will hit here. You can enable affinity and WAF at this section.
2) Configure the Back-end pool
  • Here you need to add all the back-end applications or app servers/endpoints.
  • Once you add the applications, you need to configure the health probes as well.
  • Priority and Weight-age for the endpoints can be configured here
3) Routing rules
  • In this part, you maps the front-end host and a matching URL path pattern to a specific back-end pool. Same as a load-balancing rule.

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