Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Kali had changed to a non-root user policy by default since the release of 2020.1.Which means, the old root/toor credentials won't work by default.
When some one login to the Kali linux using the new default credentials kali/kali , they wont be having the root privileges. Even unable to view the IP Address using the ifconfig command.
So the command not found, due to the lack of privileges.
To solve this, you can run the command in sudo.
#sudo ifconfig will give you the result. But executing all commands with sudo is bit inconvenience.
So let''s activate the root user.
#sudo su
and then reset the password using #passwd root
Enter your new password for the root user.
Restart Kali or switch user, and then login with root and the new password that you've set.
