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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

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RUST error: linker `link.exe` not found

While compiling Rust program in a windows environment, you may encounter the error : linker `link.exe` not found. This is because of the absence of the C++ build tools in your machine. For compiling Rust programs successfully, one of the prerequisites is the installation of the Build Tools for Visual Studio 2019.   Download the Visual Studio 2019 Build tools from the Microsoft website. After the download, while installing the Build tools, make sure that you install the required components (highlighted in Yellow) This will download around 1.2GB of required files. Once everything is successfully installed, reboot and re-run your rust program and it will compile successfully.   Read More on RUST Hello World Rust Program : Code explained RUST Cargo Package Manager Explained Data Representation in Rust.
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Cisco ASA: Disable SSLv3 and configure TLSv1.2.

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How to Install Netmiko on Windows?

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PrintNightmare (CVE-2021-1675) PoC exploit Walkthrough

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Google Cloud : Basic Cloud Shell commands

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Unable to locate package linux-headers / E: Unable to locate package linux-headers-5.10.0-kali5-amd64

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What is a Gratuitous ARP? How is it used in Network attacks?

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Download Microsoft Office 2019 offline installer.

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Recovery Procedure: Alcatel-Lucent Omni-Switch not booting AOS: Going to Mini-boot prompt.

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