Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Prepare for AWS cloud practitioner certification exam by participating in the AWS Certified Global Challenge. AWS offers free training, a free practice exam, suggested resources, Q&A opportunities.
Registration Link : https://pages.awscloud.com/takethechallenge.html
Registration will be open October 1 - December 31, 2020. To attend live training sessions, sign up by October 11, 2020. Registrants after October 11, 2020 will be able to review recorded training sessions. To be recognized for meeting the Get AWS Certified Global Challenge, take and pass your AWS Certified Cloud Practitioner exam on or before December 31, 2020.
Only Training and practice exam voucher is provided by AWS. For earning the Cloud Practitioner title, you need to take the AWS Cloud Practitioner Exam that costs 100 USD.