Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Azure Information Protection (AIP) classic client and Label Management in the Azure Portal are being deprecated as of March 31, 2021
As per recent announcement from Microsoft, with label management in the Microsoft 365 compliance center now at parity with the AIP portal experience, Microsoft will sunset label management in the Azure portal as of March 31, 2021.Means, Azure Information Protection classic client and Label Management in the Azure Portal will be deprecated on March 31, 2021.
Step by step guide to transition to MIP
If you are an existing AIP customer, Microsoft recommends the following steps to transition to MIP:
- Activate unified labeling from the Azure portal and migrate labels to the Microsoft 365 compliance center to apply policies uniformly across on-premises, Microsoft 365 cloud services and more. This transition has no impact on existing AIP clients, and administrators can perform this step right away. The process takes only a few minutes, depending on the number of labels and complexity
- Copy the policies to the Microsoft 365 compliance center or create new policies there.
- Publish your labels with label policies from the Microsoft 365 compliance center
- Download the latest unified labeling client for Windows if you are not yet fully on Office 365 ProPlus
- Train end users to apply labels and protection in Office applications across web, Mac, iOS, Android and Windows.