Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
BitLocker To Go is BitLocker Drive Encryption on removable data drives. This includes the encryption of USB flash drives, SD cards, external hard disk drives, and other drives formatted by using the NTFS, FAT16, FAT32, or exFAT file systems.As with BitLocker, drives that are encrypted using BitLocker To Go can be opened with a password or smart card on another computer by using BitLocker Drive Encryption in Control Panel.
BitLockerAutoUnlock can be configured to automatically unlock volumes that do not host an operating system. After a user unlocks the operating system volume, BitLocker uses encrypted information stored in the registry and volume metadata to unlock any data volumes that use automatic unlocking.
Source : https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overview