Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022. Organizations with websites optimized for Internet Explorer may consider configuring IE mode in Microsoft Edge.
If you are configuring IE mode for an enterprise, you may refer the step by step guide from Microsoft.
To configure IE mode on your windows machine, follow the below steps.
1) Open Microsoft Edge browser
2) Go to Settings
3) Click on Default Browser option
2) Go to Settings
3) Click on Default Browser option
4) On the right pane, you can see "Allow sites to be reloaded in Internet Explorer mode". Toggle the button to ON
5) Restart Edge.
6) Now access any website.
7) To view the website in Internet Explorer Mode, click on Settings > More Tools > Reload in Internet Explorer Mode
8) Now the Website will be reloaded in IE mode. You can also see the settings from IE icon next to the address bar.