Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
The fingerprint reader on my laptop was not working properly since last couple of month. Suspecting after some update from Microsoft. It was not completely working, sometimes it work perfectly and often sometimes not. Especially after my laptop goes sleep.
So i uninstalled and reinstalled the driver with the latest update, did some googling and couldn't get a solution. However, i though of checking the power management settings. And unchecked the "Allow the computer to turn off this device to save power" under the device's power management (From Device Manager). The issue is fixed and the fingerprint reader is working fine.
Thought of sharing this as some of my friends had the same issue. Also i can see a lot of queries in the internet regarding this fingerprint reader malfunction. Always keep your OS and the drivers up to date and don't download any third party tools to fix issues with your machine.