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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

[FIX] Can't locate Net/SNMP.pm in @INC (you may need to install the Net::SNMP module)

I was trying to use the snmpenum.pl in my lab and encountered this error.
Can't locate Net/SNMP.pm in @INC (you may need to install the Net::SNMP module)

I searched over the internet for the fix , but couldn't able to find something direct. However, going through some of the stackoverflow pages, i fixed it and is explained below.

1) First install the required packages related to snmp utilities.

  • sudo apt-get install libsnmp-perl

2) Install the SNMP module for perl.
  • perl -MCPAN -e 'install Net::SNMP'

That's it. And i was able to run the script.


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