Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t
Often times, we might need to save some of the images in a word document or from a power point presentation. Most of us copy and save the images one by one. There is an easier way to extract all the images from the office file at once. Watch the video or follow the steps mentioned below.
1) Rename the file extension to .zip
2) Open or extract the Zip file.
3) Access the word/ppt directory
4) Open media folder and there you can see all the images embedded in the document.
2) Open or extract the Zip file.
3) Access the word/ppt directory
4) Open media folder and there you can see all the images embedded in the document.